TopicKeeper Refund Policy

Last updated: June 2026

We want you to feel confident using TopicKeeper. This Refund Policy explains when and how you can request a refund for paid subscriptions. By purchasing a TopicKeeper Pro subscription, you agree to the terms described below.

1. Free Plan

TopicKeeper's core features are completely free. No payment is required to access folder organization, quick notes, conversation outlines, or instant search. There is nothing to refund for the Free plan.

2. Pro Subscription — 14-Day Money-Back Guarantee

The 14-day window starts on the date your first payment is processed. After 14 days, payments are non-refundable except in the cases described in Section 3.

3. Exceptions — Refunds After 14 Days

We may grant a refund outside the 14-day window in the following circumstances:

• Duplicate charge — you were billed more than once for the same subscription period due to a technical error.
• Service unavailability — TopicKeeper Pro was completely inaccessible for an extended, documented period through no fault of your own.
• Unauthorized charge — you did not authorize the transaction and can provide supporting evidence.

For these exceptional cases, please contact us at topickeeper@gmail.com with supporting documentation.

We evaluate these requests on a case-by-case basis. Submitting a request does not guarantee a refund.

4. Non-Refundable Situations

The following are not eligible for a refund:

• Automatic renewal — If you do not wish to renew, you must cancel before your current billing period ends. Once a renewal charge has been processed, it is non-refundable.
• Partial months — we do not prorate unused time after cancellation
• Accounts suspended or terminated for violating our Terms of Service
• Requests submitted more than 30 days after the charge date, except in cases of documented unauthorized charges

5. Cancellation

You may cancel your Pro subscription at any time. Cancellation stops future charges but does not automatically trigger a refund for the current billing period. Your Pro access continues until the end of the paid period.

6. How to Request a Refund

Using the email address associated with your TopicKeeper subscription, email us at topickeeper@gmail.com with the subject line "Refund Request" and include:

• The date of the charge and the amount
• A brief reason for your request (optional but helpful)

We process refund requests within 5 business days. If approved, the refund is returned to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted to this page. We will notify users of material changes via the extension update notes or our official website. Continued use of TopicKeeper Pro after a policy update constitutes acceptance of the revised terms.